Guests Reviews of Cinnamon Citadel Kandy

Its rooms are incredibly spacious and luxurious with spacious balcony, a good bathroom, a big outdoor verandah as advertised. The location is stunning and the food is well presented.

Our room was spotless and retro with in the restaurant, balcony, for instance. Stunning location and amazingly nice and accommodating staff were a definite plus.

Very central location outside of the city area. Also - adjacent to right on top of the river with good views all through the day as well as the shore of a river. Extensive and savoury breakfast to start the day, outstanding food.  

Great looking and pretty standard place with very good Wi-Fi and a la carte restaurant. Fabulous cereals, pastries, fresh fruit, and eggs for breakfast.

Wonderful setting, very close to the Mahaweli river, a tea factory and the Royal Botanical Gardens, and the banks.

Amazing very central location and reasonably good and highly courteous staff.

Rooms spacious, beautiful, great for relaxing. Amazing river and pool views. Breakfast buffet impressive. Flexibility in changing reservation appreciated. Staff friendly and helpful.

Had a decent pool and variety at buffet

Restaurant was too crowded and appeared to be a meeting place for local residents… All rooms had connecting doors and walls were not sound proof - we could hear the television from next doors till late at night. We had specifically asked for a double room with a king size bed as we were travelling with our 4 year old daughter and we were shown to a room where 2 single beds were placed together to make a double bed. When I complained and insisted I was told all rooms are the same and they dont really have rooms with king size beds. I found this extremely unfair - why would the hotel accept our booking when they clearly couldnt cater to our needs. We were later moved to another room where they said we could have a double bed but after moving there with our luggage it was same situation…2 single beds with a double bed mattress.

it's very nice , good view to the river

the road was very long and narrow to go from the hotel to city center

The bed was comfortable and the garden was a great feature. This place had a spacious room with Wi-Fi access.

We enjoyed the buffet breakfast and the pool at this venue, and there is also a restaurant called Panorama here. Additionally, they provided free Wi-Fi and we found the staff to be loyal and amazing.

Lovely location. Nice pool area. Good buffet breakfast. Good sized room

Staff not always aware of cost for children for evening buffet. Triple room had 3 single beds - as family would have preferred a double and a single. Out of city location meant it was dificult to find hotel - there were signs coming out of Kandy but they were a bit hit and miss

Nice lake view

Poor bathrooms, clogged sink and tubs, daily problem of ants. We wanted to reduce the stay but had booked online so they charged us full price instead of giving us a break. Very few restaurants, too far from city and in room dining closed at 10 :(

Stunning and great location outside of the city area in a good area.

Beds were too soft.

We had a fantastic stay at this hotel surrounded by greenery and overlooking the river. The restaurant's balcony offered stunning views. The clean pool had plenty of loungers and towels. Our room, although situated to the side of the main hotel